Are you looking for a fun and dynamic job to combine with your studies or other part time commitments? Are you a people person who loves communication and service, and want to be part of creating an incredible atmosphere for both customers and employees? We are now looking for part-time Customer Service Advisors to be a part of our Payments team within Customer Operations!
As a Customer Service Advisor, your primary task is to deliver an outstanding experience for our customers. Customer Operations is on an exciting journey, currently setting the structure for future growth and development.
We could talk for ages about all the amazing things we do (because it's a lot). But let's cut the crap and get to the point. At Qliro we offer safe and simple payment solutions for e-commerce with the most popular payments methods on the market. Come join us on our journey building the future of payments!
About the role:
As a Customer Service Advisor at Qliro you work with customer support serving customers on all our Nordic markets. Our Payment teams are structured into three levels; Team Level 1, Team Level 2 and Team Level 3. As an advisor you work dedicatedly towards reaching your targets set by the organization, with the opportunity to grow and move through the levels. As a Senior Advisor in Team Level 3 you then can apply for other roles within Qliro. We believe that your journey of development is important, if you have the mindset to always beat yesterday and improve in all areas of your daily tasks – this is the place for you!
What you’ll do:
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Be responsible for creating and generating a WOW experience to Qliro's customers in the Nordic markets
- Manage incoming customer service inquires per phone, chat and e-mail
- Identify and assess our customer’s needs with the aim to achieve outstanding customer satisfaction
- Work towards goals & KPIs connected to customer satisfaction and efficiency, both on individual level and team level
Our KPIs:
- CSAT
- SLA
- NPS
- AHT & CPH
We believe you:
- Are fluent in Swedish and English, verbally and in writing. Norwegian, Finnish or Danish language skills are highly meritorious!
- Are service-minded and passionate about creating outstanding customer satisfaction
- Are detail-oriented and can handle multiple tasks simultaneously
- Are structured, flexible, engaged, and have great communication skills – both in writing and speaking
- Enjoy working towards set goals and KPI’s and work proactively towards hitting targets, individual as well as on team level
- Are a quick learner with basic skills and experience from working with digital tools
- Experience from working with customer support over phone, chat and email is meritorious
The employment will be based at Qliro's office in Odenplan, Stockholm.
Start date: June 2023
Employment: Part Time
The role is suitable for you who want to work alongside your studies. Working hours are flexible between our opening hours Monday to Friday 08:00 – 17:00. We expect you to work a minimum of 10 hours per week, with a good possibility of working more hours during the summer.
Interviews will be conducted on a rolling basis. Should you have any questions, please contact work@qliro.com.
WOW in everything we do
Qliro is the place for you who are curious, passionate and love collaboration. We believe that culture is key to a happy and successful workplace, and together we have the power to create wow in everything we do. To guide us in the everyday culture at work, we at Qliro have four values that we believe are key to succeed in all that we do: Through Collaboration, Everyday Curiosity, We Empower and My Accountability. Feel comfortable being you, bringing your own unique perspectives. At Qliro there is a place for you whoever you are.
