- The Customer Service Operations Representative will be responsible for overseeing all aspects of the customer service operations at Sopex Hitech Services Ltd
- This includes managing customer interactions, coordinating production schedules, and ensuring that orders are processed and delivered on time.
- The Customer Service Operations Representative will work closely with the sales/marketing team, factory managers, inventory and packing teams to ensure customer satisfaction and operational efficiency.
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Key Responsibilities
- Manage customer orders and inquiries through phone, email, and other channels.
- Coordinate production schedules to ensure timely delivery of orders.
- Maintain accurate customer records and track order progress.
- Analyze customer data and market trends to identify opportunities for improvement and growth.
- Develop and implement customer service policies, procedures, and guidelines.
- Communicate with factory managers to ensure that production runs smoothly and meets customer deadlines.
- Work with logistics teams to monitor transportation schedules and ensure timely delivery.
- Resolve customer complaints and issues in a professional and timely manner.
- Provide training and support to customer service teams to improve overall service quality.
- Participate in cross-functional teams to support projects and initiatives related to customer service operations.
Requirements
- Candidates should possess a Bachelor's Degree qualification with 3 - 6 years of work experience.
Method of Application
Interested and qualified candidates should send their Application Letter and CV to: sopexhltd@gmail.com using the Job Position as the subject of the mail.
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