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Job reference
8199/10058/242621
Company Name
Theau Techno Live
Salary
25000 INR
Location
Aurangabad, India
Country
India
Industry sector
Administration,Customer Services
Job start date
ASAP
Posted date
06/07/2023
Experience Level
Not applicable
Job type
Permanent | Full Time
Remote / Hybrid
No
RESPONSIBILITIES
- Respond to customer queries in a timely and accurate way, via phone, email or chat
- Identify customer needs and help customers use specific features
- Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
- Update our internal databases with information about technical issues and useful discussions with customers
- Monitor customer complaints on social media and reach out to provide assistance
- Share feature requests and effective workarounds with team members
- Inform customers about new features and functionalities
- Follow up with customers to ensure their technical issues are resolved
- Gather customer feedback and share with our Product, Sales and Marketing teams
- Assist in training junior Customer Support Representatives
REQUIREMENTS AND SKILLS
- Familiarity with our industry is a plus
- Experience using help desk software and remote support tools
- Understanding of how CRM systems work
Share Your Updated CV On Whatsapp9079400361
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